Everything around your management system, one point of contact
UserIT provides four 360° services around W3ERP: product development and custom software on its own platform, consulting and analysis for implementation, support up to 24x7, and systems and hardware with vendors such as HP, Cisco, Fortinet and Zebra. Its AI line, W4, has four agents.
What each service includes
Development covers what the W3ERP standard does not include. Consulting carries out the implementation with a method and trains users. Support resolves incidents, with cover of up to 24x7 when management cannot wait, and the systems area takes care of servers, network and security. Each service has its own sheet further down.
Artificial intelligence solutions
W4 is USER Informática's artificial intelligence line. It is made up of four agents that work with your company's data: W4SUPPORT looks after your customers, W4MIND answers your team, W4INVOICE posts supplier invoices to the accounts and W4ORDER records orders. Each one adapts to the way your company works.
How W4 is rolled out in your company
W4 is rolled out in phases. First it indexes the company's knowledge. Then it learns from your team's corrections until its answers are reliable and it can work on its own. From then on it keeps relearning with every new action your team takes and every change in the company's knowledge.
Knowledge indexing
Authorised people add the company's knowledge in whatever format it has (text, images, Word or PDF documents), and W4 indexes it and catalogues it by document. All its answers come from there, so from the first day W4 replies with your company's data.
Correction with your team
At first, your team reviews what W4 answers and corrects whatever is needed. W4 adds every correction to what it has learned until its judgement matches the company's and its answers are reliable.
Autonomous operation
From that point W4 works on its own. It solves each query and explains it as naturally as a person would, because it has been designed from human behaviour. When needed it also acts: W4SUPPORT, for example, hands a case over to the person responsible and follows it up in the ERP.
Continuous relearning
W4 keeps learning from every new action of your team and every change in the company's knowledge, and its answers improve with use.
Frequently asked questions
These are the questions companies ask us most about this topic, answered in a few lines and without jargon. We review them every time the product or the regulations change. If yours is not here, write to us: we will answer and, if it helps other companies, add it to this list.
What does the UserIT systems service include?
It includes the whole IT area of the company: hardware sales, wifi coverage installation, maintenance and security. It is offered as a complement to W3ERP, for companies that want UserIT to look after the management program and also the equipment and network it is used from.
Do I need to contract systems to use W3ERP?
No. W3ERP is hosted on Amazon Web Services and used from the browser, with the equipment and network the company already has, whether it manages them itself or a third party does. The systems service is for those who prefer a single point of contact who answers for the management program and also for the equipment, network and security it is used from.
In which area does UserIT provide the systems service?
On site in Valencia and its surroundings, where UserIT has its head office (Plaza José María Orense 7 and 8, 46022), and at a distance through remote assistance. For installations outside that area, check availability and conditions through the contact form or by phone.
Does UserIT develop its own ERP?
Yes. W3ERP is the in-house ERP of USER Informática, a Valencia company founded in 1987 that develops and sells it. Because the manufacturer and the implementer are the same company, change requests, integrations and fixes are handled by the team that knows the code.
Can W3ERP be integrated with other programs?
Yes. The development area builds integrations between W3ERP and external systems, for example document exchange by EDI, connection with the online store, bank files or third-party tools. The specific scope of each integration is defined in the preliminary analysis with the client.
Is a custom development lost when W3ERP is updated?
It should not be. The development area works so that the adaptations of each client stay within the product update cycle and a new version of W3ERP does not force the custom developments to be redone. The specific conditions are agreed in each project.
What does implementing an ERP like W3ERP bring?
The main gain is that sales, warehouse, production and accounting work on the same records. An order, a warehouse receipt or an invoice is recorded once and every department sees it, so people stop keeping parallel lists and improvising for lack of data.
How long does a W3ERP implementation take?
It depends on the number of modules, the quality of the data to be migrated and the time the client team can give to the analysis and training sessions. The schedule is set in the initial analysis, and the deadlines of each project are agreed in writing before starting.
Does UserIT know the industry of my company?
UserIT knows the five industries where it has clients: ceramics and materials; furniture, upholstery and bedding; culture, leisure and events; the public sector; and industry, energy and others. Consulting uses that experience when analysing processes and configuring W3ERP for each company. Each industry has its own page, with its challenges and the modules that fit.
Can I move the data from my current software to W3ERP?
Yes. During implementation, the consulting team transfers items, customers, suppliers and balances from the previous system and configures W3ERP with them. Before that, it reviews the company's real workflows in sales, purchasing, warehouse, production and accounting. Afterwards it trains each user according to their profile and supports the first weeks of real use.
How do I contact W3ERP support?
By phone on +34 96 337 24 64 or by email at [email protected]. Service hours are Monday to Thursday from 8:30 to 14:00 and from 15:30 to 18:30, and Friday from 8:30 to 15:00. Outside those hours, emails are handled by W4SUPPORT, UserIT's AI support assistant, which answers the query or, if it cannot solve it, passes it to the person in charge.
What kind of incidents does support handle?
Support handles questions about using W3ERP, errors in daily operations, configuration queries and any other help you need to use the program day to day. If you ask for a new function, support passes it on to the UserIT development area for assessment.
Is support included with W3ERP?
It depends on your contract. The scope and cost of support are agreed with UserIT when contracting the ERP or maintenance, and they are part of the conditions of each client. To find out what is included for you, check your contract or ask through the contact form.
Shall we talk about your project?
Tell us what your company manages and what is holding you back today. We will call or write to understand the case and suggest the modules that fit. If it makes sense, we prepare a demonstration with your own data. Asking for the call or the demonstration does not commit you to buying anything.